Cactus Casino Terms and Conditions
Using this website
These conditions apply whenever you visit this website or use its services. By continuing, you agree to follow them. Stop accessing the service if you do not accept the conditions.
We can amend the rules by posting an updated version on this website. A bet awaiting settlement remains subject to the rules that applied before the update.
Eligibility and permitted use
Cactus Casino is available only to a player who meets every requirement below:
- the player is 18 or older and also satisfies the gambling-age rule in their place of residence
- local law allows that player to gamble online
- the account is used personally by a private individual acting on their own behalf
- every payment method used is one the player has permission to use
- no VPN, proxy or comparable service is used to disguise location
- the service is not used for collusion, fraud, illegal conduct or gaining an improper advantage.
You must determine whether participation is legal where you are. Access is unavailable to anyone in the United States or its territories. Gambling deposits are at risk, and some or all of that money can be lost.
Our responsible gambling page provides safer-play information and sources of help.
Registration and account security
A player is allowed one registered account. Registration and contact details must remain accurate and up to date. Account messages go to the registered email address, so protect both that mailbox and the account password.
Verification may be required before betting or receiving a withdrawal. We can ask for photographic ID, proof of address, payment records, a selfie or a verification call. While a check remains unfinished, certain account features may stay restricted.
Do not purchase, sell, transfer, pledge or otherwise assign an account. Player balances cannot be moved between accounts. Notify support promptly if you suspect that somebody else has entered your account or registered mailbox.
Deposits, withdrawals and payment checks
Deposits must come from a card, payment service or payment account held in your name. A disclosed set of provider conditions may apply when an outside payment company processes the transaction. Your gaming balance does not earn interest, is not a bank account and is outside deposit-protection schemes.
The principal transaction rules are:
| Item | Rule |
|---|---|
| Minimum withdrawal | €20 or the equivalent, unless the account is being closed |
| Deposit before withdrawing winnings | At least 15 USD or the equivalent |
| Identity checks | May be required before a withdrawal is processed |
| Withdrawal destination | Normally the most recently used deposit method. Another method may require extra checks |
| Chargebacks | You must not reverse a valid payment to avoid an amount properly due |
Your loyalty level determines the standard withdrawal ceilings:
| Loyalty level | Daily | Weekly | Monthly |
|---|
- | 0–4 | 3,000 dollars | 12,000 dollars | 30,000 dollars |
- | 5–8 | 5,000 dollars | 20,000 dollars | 50,000 dollars |
- | 9–12 | 7,500 dollars | 30,000 dollars | 75,000 dollars |
- | 13–16 | 12,500 dollars | 50,000 dollars | 125,000 dollars |
| 17–20 | Unlimited | Unlimited | Unlimited |
|---|
Separate limits may apply under a VIP arrangement. We can pause processing while reviewing identity documents, payment details or account activity.
Bonuses and promotions
Every promotion can have different qualification rules and conditions. Before accepting one, check how long it lasts, the wagering target, maximum stake, eligible games and any withdrawal ceiling.
Only one bonus can remain active. Taking another offer may cancel the current bonus, and cancelling can remove the bonus balance together with winnings linked to it. Bonus-funded winnings become eligible for withdrawal after their wagering condition is satisfied.
The default requirement is x30 wagering completed within 7 days of activation, unless the particular offer provides another rule. Roulette and card-game stakes add nothing toward that requirement.
Inactive accounts
When an account with money in it has been inactive for twelve consecutive months, a €5 monthly fee, or the matching amount in another currency, may apply. The deduction cannot exceed the funds still available. We give notice in the eleventh month so the player can log in or take out the balance.
Errors, prohibited conduct and account action
Tell us without delay if you notice a problem affecting the system, a game, a transaction or your account. Exploiting incorrect prices, technical weaknesses or other defects is prohibited. Where these rules allow it, affected bets or payments may be corrected or declared void.
Prohibited conduct covers automated account creation, data scraping, reverse engineering, malicious software, spam, impersonation, infringement of intellectual property, interference with other players and attempts to manipulate any game, market or part of the service.
An account may be restricted, suspended or closed when we identify or reasonably suspect misuse, fraud, a rules violation, a security concern or a risk to the service. Funds can be held and bets cancelled when the circumstances of an investigation warrant those measures.
Account closure and complaints
To close an account, ask about these conditions or dispute a transaction, contact support using your registered email address. Include the information necessary to find the relevant account activity and evaluate your request.
Support performs the first assessment of a dispute. A matter that remains unresolved can be referred to management. Write to [email protected] or consult our contacts page for the other available channels.
Read these policies alongside the terms whenever they concern your activity on this website.